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Sahyog Platform

Help a customer without keeping the keys.

A case starts with metadata. Records open only after scoped approval, fresh two-step verification and an expiry.

Standing accessNoneEvery session is requested
Session lengthTime-boxedFour-hour maximum
EvidenceRequiredEvery view is audited

This page

Support flow

This preview shows the path. It does not invent tickets.

StepSupport seesCustomer seesControl
IntakeTicket and product areaTheir own recordsNo data yet
RequestReason and durationApprove or denyMFA + audit
SessionApproved slice onlyWho is insideAuto-expiry
CloseResolution noteAccess goneRevoke immediately

On the live page

Work this role can do

1Triage a case2Request read-only access3Attach resolution evidence4Close and revoke access

Access boundaries

Least privilege by default

  • Customer approval required
  • Four-hour maximum
  • Every view is evidence

Production access

Preview is not permission.

Real consoles appear only after an authorized role, valid scope and required two-step verification are confirmed.